From the moment the appt was scheduled I felt relief knowing that they cared. Everyone was pleasant, knowledgeable and treated me with respect. Cared about me as a person. I brought my notebook and pen since I always need to take notes. I opened it and all that was on it was the date. Dr. Spenser asked what I thought; explained thoroughly what needed to happen, asked what I thought about the plan and explained the questions I had. The whole experience was a 10+++++++.