Patient Rights and Responsibilities

Every patient we see has a role in their care, and we respect your choices at every step. You have the right to:

Be informed about the care you will receive.

Get information about your care in your language.

Make decisions about your care, including refusing care.

Know the names of the caregivers who treat you.

Safe care.

Have your pain treated.

Know when something goes wrong with your care.

Get an up-to-date list of all of your current medicines.

Be listened to.

Be treated with dignity, courtesy and respect.

Privacy and confidentiality regarding your medical records. No information will be released without your written consent.

Information concerning fees for services we provide.

Have your guardian, next of kin, or legal designee exercise these rights if you are unable to.

What is Your Role in Your Health Care?

You should be active in your health care.

Let us know if you do not understand, or cannot follow your health care instructions.

You should ask questions. Please be prepared with questions at the time of your visit.

Pay attention to the instructions given to you by your caregivers, and follow them.

You should share as much information as possible about your health with your caregivers. For example, give us an up-to-date list of your medicines, and remind us about your allergies.

Notify us of any changes including name, address, phone number, employment, insurance, births, deaths or divorce.

Call us as far in advance as possible to schedule an appointment.

Give us 24-hour notice when you must cancel an appointment.

Treat clinic physicians, staff and other patients with dignity, respect and courtesy.

Know your health plan benefits.

Pay your bill.

Let us know how we are doing.

Late Arrival Policy

New patients must complete the necessary paperwork prior to their first visit using the online patient portal. If you choose to complete the necessary paperwork in the office, you must arrive 20 minutes early. If the paperwork delays your appointment start time, your appointment might be canceled at the discretion of the provider.

If necessary, it is acceptable to print the Release of Information form and fill it out prior to arriving at the office.

If a patient arrives past their scheduled time and/or do not have their paperwork completed, their appointment might be canceled at the discretion of the provider.  This is to ensure that the patients who arrive on time do not experience delayed waits to see their provider. If you arrive late, you may be asked to reschedule. If you choose to wait, we will try to minimize your wait time as best as possible, however we need to provide timely care to our other patients as well.